You can now return your parcel easily with our guide below.:
You'll need your ORDER NUMBER,
You'll need your EMAIL ADDRESS
It can take time for items to return to us but once you have uploaded your details, we can begin the return and exchange process quickly and easily!
It can then take up to 7 days from the date we receive your order back to our warehouse, for your order to be refunded.
Once your refund is processed it will return to the payment form used on the original order, it may take up to 5 days for it to clear with your bank.
Please note if you opt for an EXCHANGE, you will be able to purchase the correct item on our website immediately upon return approval.
Please also note that the DELIVERY ADDRESS FOR EXCHANGES cannot be modified. The exchange will always be sent to the same address as the original order.
Returns are your responsibility until the item has arrived at our warehouse.
AUSTRALIA & NEW ZEALAND
RETURNS, REFUNDS & EXCHANGE
Orders may be returned within 30 days of the date of purchase for refund, store credit or exchange.
When returning items please include proof of purchase.
- Returns will be processed within 7 days.
RETURN SHIPPING COSTS
You are responsible for shipping costs for all returns UNLESS OTHERWISE STATED
The following items do not qualify for returns: items marked as final sale.
Order before 1PM AEST MONDAY - FRIDAY for your order to be dispatched the same day
Put your order number, full name, return address, and phone number, or the return will not be accepted.
PHONE: +61 424 721 513
ADDRESS: 3 Smith Close, Kariong, NSW, 2250
ABN: 25 635 840 185
Please contact our support team here.